Privacy Policy

1. Who controls your information

InstaDrop is a trading name of OXON SERVICES MANAGEMENT LTD (company number 12346805), registered at Office 2 ,7 Mackenzie Street, Slough, United Kingdom, SL1 1XQ. For privacy questions, email dispatch@instadrop.uk.

2. Information we collect

We collect information you provide in quote, contact, business-account and booking forms, including names, company details, email addresses, telephone numbers, collection and delivery details, consignment information and communication preferences.

For confirmed work we may also process recipient details, driver and vehicle updates, timestamps, delivery location records, signatures, photographs, proof-of-delivery records, invoice details and payment status. PayPal processes card or funding details; InstaDrop does not receive full card details.

3. Why we use it and our lawful bases

We use information to prepare quotes, take steps requested before a contract, perform courier bookings, coordinate collections and deliveries, provide status and POD records, process payments, handle support and maintain accounting records.

Our lawful bases are contract or steps before a contract, compliance with legal obligations, and legitimate interests such as service security, fraud prevention, customer support and improving operations. Where consent is required for non-essential analytics or marketing, we rely on consent and you may withdraw it at any time.

4. Who we share information with

We share only what is necessary with assigned couriers and logistics partners, hosting and IT providers, communications providers, professional advisers, payment providers such as PayPal, and public authorities where legally required. We do not sell personal information.

5. International transfers

Some technology or payment providers may process information outside the UK. Where this occurs, we require an applicable adequacy decision, UK International Data Transfer Agreement, UK Addendum or another lawful safeguard. Contact us for details relevant to a specific provider.

6. Retention

Unsuccessful quote and general enquiry records are normally retained for up to 24 months. Booking, invoice, payment-status and POD records are normally retained for up to six years where needed for tax, contract, insurance or legal claims. Operational location updates are kept only as long as needed for delivery, POD, security and claims records. We delete or anonymise information when it is no longer required.

7. Cookies and analytics

Essential storage may be used for security and your privacy choices. Optional analytics or advertising technologies are not loaded until you accept them. You can change or withdraw your choice using the cookie settings control on the website.

8. Security

We use encrypted HTTPS connections, access controls, request limits and operational safeguards designed to protect personal information. No online service is completely risk-free, so we also limit the information collected to what is needed.

9. Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction, portability or object to processing. You may withdraw consent without affecting earlier lawful processing. We may need to verify your identity before completing a request.

You can contact us through the contact form. You may also complain to the Information Commissioner’s Office.