Question 1

How fast can an InstaDrop courier pick up my parcel?

Accepted Answer

Collection timing depends on vehicle availability, location and traffic. Dispatch confirms the expected collection window for each booking before it is accepted.

Question 2

How are same-day courier prices calculated?

Accepted Answer

Rates are based on the route, vehicle size, timing, load and any special handling. Your tailored quote sets out the price and applicable charges before booking.

Question 3

Are my goods insured during transport?

Accepted Answer

Goods-in-Transit cover and any limits depend on the booking, goods and agreed terms. Tell us the contents and value so dispatch can confirm the applicable cover before collection.

Question 4

How do I track my delivery in real-time?

Accepted Answer

Supported bookings receive status updates and a tracking reference. The detail available can vary by assigned courier; dispatch can provide the latest recorded update.

Question 5

Is my delivery a dedicated direct vehicle?

Accepted Answer

A dedicated direct vehicle is available when selected and confirmed in your quote. Other service types may follow different routing arrangements.

Question 6

How do I set up a corporate business credit account?

Accepted Answer

You can apply online. Credit terms, service levels and any volume pricing are subject to review and are confirmed in the account agreement.

Frequently Asked Questions

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